Request account deletion
This page explains how to request deletion of your account and associated data for apps provided by SolanaLink Co., Ltd. You can delete your account inside the app, or request deletion as described on this page without reinstalling the app or signing in.
- Developer
- SolanaLink Co., Ltd.
- Established
- November 2, 2026
- Last revised
- November 2, 2026
This English page is a reference translation. If it differs from the Japanese version, the Japanese version prevails. Japanese version
For all apps
- You don't need to sign in or reinstall the app to make a request.
- To prevent requests by anyone else, we confirm that the request comes from the account holder, as described in each app’s section.
- Information we are required by law to keep (for example, records of paid transactions) is kept after the account is deleted, as the law requires.
- Uninstalling the app does not delete your account.
- Each app’s section below says how long processing takes, and which information is kept after deletion and for how long.
以心 Ishin
Delete your account in the app
- The app is currently in Simplified Chinese only. The labels below are as the app shows them, with a translation in brackets.
- iPhone: tap “设置 (Settings)” (the gear icon) › “账号 (Account)” › “删除账号 (Delete account)”, then the confirmation button “删除账号和所有记录 (Delete account and all records)”.
- Android: on the “会谈 (Meetings)” screen, tap “设置 (Settings)” at the top right → “删除账号 (Delete account)” at the very bottom → confirm. The confirmation says “这台手机上的用语集和设置也会清除 (The glossary and settings on this phone will also be cleared)”.
- Once you confirm, the account is deleted immediately and cannot be restored.
Request deletion without the app (no sign-in needed)
- Email privacy@solanalink.jp, or use the contact form on our website.
- When you ask, we delete the account ourselves, using the same process as deletion in the app.
How we confirm it is you
- If you sign in with Google or Apple: we send a confirmation email to the address registered to your account, and act on the request only after you reply to it. The address a request comes from is not enough on its own.
- If you sign in with LINE: we check your display name, roughly when you started using the app and the date of your most recent meeting. We do not ask about what was said in your meetings. If these do not match, please sign in to the app with LINE and delete the account yourself.
What is deleted
- Your account and profile
- Meeting records (in the app: 会谈), voice notes (随想) and their edited drafts (整理稿), and minutes (纪要)
- Your balance and its history (there is no way to buy anything yet; the whole balance is time given free)
- Your My Voice data (in the app: 我的声音), including what is registered with the speech recognition service Soniox. Only a record that it was deleted is kept (see below)
- The Sign in with Apple link, which we revoke
- Feedback you sent
What is kept after deletion
| Information | Reason | Kept for |
|---|---|---|
| Server logs | To investigate failures and improve quality. Logs do not record what is said in conversations | 30 days (deleted automatically) |
| Data from before the deletion, still in the database | Because of how the database (Google Cloud Firestore) works, data from before the deletion can remain for up to 1 hour | Up to 1 hour |
| Usage records (internal ID only) | After deletion, used only for statistics and no longer linked to you | 2 years from the record date, then deleted automatically |
| A record that your My Voice data was deleted (the time and a SHA-256 hash of the voice ID) | To show that we deleted it as you asked | 3 years, then deleted automatically |
How long it takes
Within 14 days after we confirm it is you.
Contact
For questions about this page or about how we handle personal information, contact: